These people are the WORST. I requested service through AAAA on November 6, 2017 for my vehicle to be towed from Aberdeen to Arlington, VA to the Mercedes Benz Dealership. And they sent this Horrible towing company. The guy came at 6:38am to hook up my car. I took pictures before he hooked it up. He was very mean, rude and in a rush. Around 930am on my way to work in a Uber, I received a call stating that my car was totaled. I immediately was appalled asking how. And I literally started crying. According to the Service Manager at the dealership, the guy who totaled my car, didn’t strap my car properly and the Strap broke, which caused my car to smash. I was sent pictures and the dealership said they couldn’t work on my car because my whole front end was smashed in. They stated the driver admitted his wrong and provided his company information. I called the company and they avoided me for the longest stating their owner Jerry Thompson was in meetings all day. I had to go up there after work just to find him. No remorse was shown and he was a complete liar and very arrogant. My car is paid off and they didn’t care. Stating his drivers never want to work or call out. Like that’s an excuse to total my car. Their Insurance company “Brethern Mutual” came to look at my car Thursday November 9th and considered it totaled it out to be $1170.00. Not considering the fact it was my only car and that’s not even enough for a down payment on a another car. So what my car had 305k miles and was in Fair condition with barely a scratch, it’s the fact, it was MY CAR. DO NOT trust this company with your Car. They’re the most Unprofessional, Lying people I’ve ever seen in my Life! And i will be putting this review on other sites along with pictures!!!!!! I’m so pissed!
they are very polite and professional.Peter worked on my Infiniti M45 today(Saturday ,,12-23-17) .very fast and reasonable price .great job Peter.you made my day. highly recommend it.
Called AAA and Thimpsons Towing was dispatched. I was given a ETA within 45 minutes from AAA. I saw the flat bed on the shoulder from where my vehicle was. The tow truck driver called and we told him exactly where we were. After another 25 minutes (which I could have walked to the tow truck), a different company was dispatched by AAA. I called Thompsons Towing and was informed it wasn't their area!!???? Before calling Thompsons directly, called the tow driver (on number he called us from) and guess what.....NO ANSWER. This is absolutely ridiculous. Shouldn't have accepted the call from AAA if it "wasn't your area". I'm quite sure we gave AAA the address of where we were, so passing that info to Thompsons seems logical right??!! I will do everything in my power to get this company removed from AAA list of Towing companies. Absolutely unprofessional and shady (not answering phone). Everywhere I can find this company listed, I will post this review. They should ashamed.
They where honest and understanding I had my car towed to there shop and I told them I didn't have much money so the mechanic did his best to keep the repair low and he did I would recommend this place to anyone
Went here because my radiator was leaking repairs were straight forward, a bit pricey but acceptable. They were able to complete the repairs around 3 hours earlier than estimated so that was nice. Some cash that I had left in the car was missing so if you plan on getting service here, don't leave valuables in the car.
Thompson S Towing And Automotive Repair Center is a US Car Repair based in Aberdeen, Maryland. Thompson S Towing And Automotive Repair Center is located at 609 S Philadelphia Blvd, Aberdeen, MD 21001, USA.
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